Terms of Service

1. Overview

1.1 These Terms apply to all use of the Platform and related services offered by Deliverd (the "Services").

1.2 Any general terms and conditions of the Customer are excluded.

1.3 Deliverd may amend these Terms by providing thirty (30) days' notice. If you do not agree with a material change, you may terminate your active subscription before the effective date.

1.4 The contract is entered into with Offlane B.V., as identified above.

2. Registration and Subscription

2.1 To use the Services, you must register for an account ("Account") and provide accurate and complete information.

2.2 You are responsible for keeping your account details, including addresses and contact information, up to date.

2.3 Some Services may begin with a free trial period as indicated during registration. Unless cancelled before the trial ends, subscription fees will apply.

3. Fees and Payment

3.1 Paid subscriptions ("Subscription") and any shipping label or service fees ("Transport Fees") are invoiced as indicated within the Platform.

3.2 Fees exclude VAT and applicable taxes.

3.3 Invoices must be paid within fourteen (14) days unless agreed otherwise.

3.4 Deliverd may update its fee structure or pricing by giving thirty (30) days' prior notice. Annual inflation‑based increases of up to five percent (5%) may apply automatically.

3.5 Failure to pay may result in suspension or termination of your account.

4. Acceptable Use

When using the Platform, you agree not to:

• use the Services for unlawful, fraudulent, or harmful activities;
• attempt to gain unauthorized access to systems or data;
• interfere with or disrupt the Platform's integrity or performance;
• share or upload content that infringes intellectual property rights or contains malware;
• use the Platform to send spam or unsolicited messages.

Deliverd may investigate and suspend accounts suspected of breaching this policy.

5. Transport Services

5.1 When you create shipping labels using Deliverd's integrated carrier agreements, Deliverd acts solely as a freight forwarder within the meaning of Article 8:60 of the Dutch Civil Code.

5.2 Deliverd is not responsible for the actual carriage of goods; shipments are carried under the relevant carrier's conditions.

5.3 Customers must ensure that all parcels are packaged, labeled, declared, and handed over according to the carrier's requirements and applicable law.

5.4 Dangerous or restricted goods may only be shipped following written authorization and carrier approval.

5.5 Fees for created labels are due upon creation, whether or not the label is ultimately used.

6. Liability

6.1 Deliverd is not liable for indirect or consequential damage, including lost profits, lost savings, or business interruption.

6.2 Any claim must be submitted in writing within three (3) months after the event giving rise to it and brought before a competent court within one (1) year.

6.3 Deliverd's total liability is capped at the total subscription amount paid for the preceding twelve (12) months, with an absolute maximum of €10,000.00.

6.4 Deliverd is not responsible for downtime, carrier delays, or failures caused by third parties.

6.5 These limitations do not apply to damage resulting from Deliverd's wilful misconduct or gross negligence.

7. Data Protection and Security

7.1 Deliverd processes personal data as a Data Processor on behalf of the Customer, who acts as Data Controller, in accordance with the Deliverd Data Protection Addendum.

7.2 Deliverd implements reasonable technical and organizational security measures to protect data.

7.3 Deliverd may use aggregated or anonymized usage data for analytics, product improvement, and service optimization.

8. Confidentiality

Both parties shall keep all non‑public information strictly confidential and only use it as required to perform the Services. This obligation continues after termination.

9. Intellectual Property

9.1 All intellectual property rights in the Platform, trademarks, and materials are owned by Deliverd or its licensors.

9.2 Customers receive a limited, non‑exclusive, non‑transferable right to use the Platform for internal business purposes.

9.3 Reproducing or redistributing any Platform content without written permission is prohibited.

10. Suspension and Termination

10.1 Deliverd may suspend Services or terminate the Subscription immediately if the Customer:

• fails to meet payment obligations;
• violates these Terms; or
• becomes insolvent or subject to bankruptcy proceedings.

10.2 Upon termination, all outstanding fees become immediately payable.

11. Force Majeure

Deliverd is not liable for delays or failures due to events beyond its reasonable control, including strikes, power outages, network failures, government actions, or carrier issues.

12. Governing Law and Jurisdiction

12.1 These Terms are governed by Dutch law.

12.2 Any disputes shall be submitted to the competent court in the judicial district of Midden‑Nederland, location Utrecht, unless Deliverd chooses another competent court where the Customer is registered.

13. Contact

Offlane B.V. (Deliverd)

Velperengh 28, 3941 BZ Doorn, The Netherlands

Email: contact@deliverd.com

Website: https://deliverd.com