We might not have the answer to the meaning of life but you should be able to find the answer to your Deliverd related conundrum below! If not then please get in touch with us on chat or at [email protected]
You will receive an order confirmation email once your order has been successfully processed. You can also view all of your upcoming deliveries in the [Upcoming Deliveries] section of your account dashboard.
Deliverd currently serves Sheffield city centre and outskirts - outskirts are not postcode specific but are served if within a 15 minute cycle from Sheffield city centre. One of the first things we will ask you for is your delivery postcode to check whether or not we are up and running in your area.
We take security very seriously. Your payments are processed securely by a top tier credit card vendor, Braintree. Braintree keeps your information secure by using industry-leading encryption and fraud prevention tools. We never store your card details on our own servers.
You will be alerted when your delivery has almost arrived/arrived. If you are unavailable to meet your Deliverd server then please let them know and specify whether there is someone else who can accept your dishes or if there is a safe place where you would like them leaving. If they are unable to get in touch with you then they will use their best judgement to determine whether there is a safe place, such as an office reception to leave your dishes - they will be sure to inform you of this. If there is not a safe place available and they have not heard from you, then they will wait a full 10 minutes at your location before bringing the dishes back to base. You will be alerted of this. In this circumstance you will still be charged.
All of our delivery is done by bike or on foot. As we don't have any motorised vehicles, we don't need to charge you a delivery fee (lucky you!). All dishes are transported in insulated carry backpacks or panniers, which mean they reach you chilled.
Dishes are always delivered chilled. We don't like keeping food hot, it's not good for the food so it certainly wouldn't make great eating by the time it reaches you! Dishes are transported in insulated cool backpacks and panniers and are never outside of a fridge for longer than the EHO approved time limit. Every Deliverd dish comes with clear heating and plating instructions written by the chef who has prepared the dish for you.
We have collection hubs dotted around the city - usually at gyms, office blocks and serviced residencies. These are accessible to those hubs' members only. Should a member wish to arrange a delivery to their hub then they should first email [[email protected]] so that they can be granted access.
We partner with passionate chefs in your city's most exciting kitchens to produce a diverse menu that represents the life and soul of the city's culinary scene. We hand-pick each of our partner kitchens, concentrating on individuality, quality and passion. You can learn about the chefs behind each dish by viewing the information on the dish detail page.
Each chef/kitchen only ever features one or two showcase dishes on our menu at any one point. Every single dish on the Deliverd menu has been designed to be transported and heated up by you following the chef’s simple instructions.
The Deliverd menu represents a range of cuisines, from European to American, South American, Asian and beyond. All Deliverd dishes arrive chilled. Many can be eaten hot or cold, but a few are definitely best eaten hot. We'll tell you what's what in the dish description!
It's on purpose we promise! By chilling our food down after our chefs have cooked it and keeping it chilled until it gets to you, we don't just keep it fresh, we gain more control over how much it gets cooked. No mushy broccoli or soggy rice here! This format also gives you more flexibility, people can eat at different times, and it's easy to order extra for the following day, and hey, if you don't get round to eating a dish simply pop it in the fridge!
The black tray and lid can be put in the microwave however you shouldn't put either of these in the oven. Be careful when you take the black tray and lid out of the microwave as steam can collect inside.
Please make sure you read the dish description as well as the ingredients and allergens list before ordering. Please note that dishes are prepared in kitchens whose environment contains nuts, wheat, dairy, etc. Although best practices are used when preparing the meal, inadvertent cross-contamination may occur.
Unfortunately, our chefs are unable to omit or add in extra ingredients. However, we do welcome all feedback, so if there is something you particularly dislike or would like to see on the menu then please email the team at [[email protected]]
It's good to know what you're putting in your body so we provide a full nutritional breakdown in the dish description in the app. Your dish also comes with a leaflet that explains the nutritional breakdown in detail.
But of course! The Deliverd sleeve and leaflets can all be placed in paper and cardboard recycling bins. The black meal tray can be placed in plastics and the transparent sauce pots can be composted as they are made of plant starch. We've spent a lot of time sourcing sustainable packaging solutions that are robust enough to keep your dishes safe and sound.
Whether you're raving or ranting about us, we want to hear from you! We pride ourselves on providing the best food and service possible so if you're not happy we want to put things right. Please email the team at [[email protected]]
You have the right to cancel your order within a reasonable amount of time and before the order becomes a 'started order'. A started order is one where our chefs have already started using food to prepare the order. Please email [[email protected]].
We know life can sometimes be unpredictable! Please email the team at [[email protected]] with your order change request and they will do their best to shuffle things around for you. If an order is a 'started order' (a started order is one where our chefs have already started using food to prepare the order) then unfortunately it will not be possible to change it.
All of our contact details are available on the [Contact] page.
Our support team are available at [[email protected]] and on +44 114 386 3102. Enquiries are usually responded to within four working hours.
You can also catch us on online chat or on [Twitter] or [Facebook].